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Service Manager

Are you a seasoned leader with a passion for managing teams and driving operational excellence? Do you thrive in a dynamic environment where your skills in management, training, and problem-solving can make a real impact? If so, Heritage Pools LLC invites you to join our team as a Service Manager!

As Charleston’s elite pool builder, our commitment to quality and customer satisfaction starts with strong leadership. This role is a cornerstone of our success, overseeing the service and maintenance departments, driving performance metrics, and fostering a culture of growth and excellence.

Apply Now

Job Overview

The Service Manager is the main point of contact for the service and maintenance departments and a key member of the Leadership Team. This role is responsible for overseeing departmental performance, ensuring high levels of customer satisfaction, and providing operational updates, KPI results, and issue resolutions to the leadership team.

Position Details:

  • Location: Charleston, SC
  • Job Type: Full-Time
  • Reports To: Leadership Team

Key Responsibilities

Team Management:

  • Supervise employees at the Coordinator, Supervisor, and Technician levels.
  • Provide oversight, guidance, and support to ensure team success.

Training and Development:

  • Develop, document, and conduct training programs to enhance technical and customer service skills.
  • Forecast and schedule daily, weekly, and monthly training sessions tailored to team needs.

Recruiting and Onboarding:

  • Assist with recruiting, hiring, and onboarding new employees for service and maintenance roles.
  • Conduct performance reviews and implement rewards/recognition programs and progressive discipline plans as needed.

KPI Metrics and Performance Management:

  • Manage departmental, team, and individual KPIs to ensure operational efficiency, customer satisfaction, and profitability.
  • Use established metrics to guide improvements and track progress.

Process Improvement and New Opportunities:

  • Propose innovative ideas and researched opportunities for service and maintenance enhancements to the Leadership Team.
  • Lead the implementation of approved strategies to improve operations.

Reporting and Auditing:

  • Monitor reporting tools to track outstanding issues, financial performance, and job completion rates.
  • Conduct audits of department performance, including pricing reviews, technician evaluations, and operational needs assessments.

Departmental Oversight:

  • Ensure the quality of work aligns with company standards through picture reviews, pool evaluations, and estimate reviews.

Additional Duties:

  • Complete other projects and tasks as assigned to support organizational goals.

Qualifications and Requirements

Education:

  • High school diploma or GED required.

Experience and Skills:

  • Proven experience in managing teams and overseeing service operations.
  • Strong organizational, communication, and leadership skills.
  • Ability to analyze data, track KPIs, and make informed business decisions.
  • Proficiency in industry-standard tools, including Orenda App, Pentair University, and NC Start-up Certification.

Physical Requirements:

  • Ability to perform heavy lifting, bending, and standing for long periods.

Additional Requirements:

  • Valid driver’s license and reliable transportation.
  • Must pass a criminal background check and drug test.

Perks and Benefits

  • Competitive salary based on experience and leadership skills.
  • Comprehensive health benefits for you and your family.
  • Paid time off to maintain work-life balance.
  • Opportunities for professional development and certifications.
  • Collaborative team environment where your leadership is valued and celebrated.

Why Join Heritage Pools?

At Heritage Pools, we believe great leadership drives great results. As Service Manager, you’ll have the opportunity to:

  • Work with a company recognized for excellence in pool construction and service.
  • Lead a talented team committed to quality and customer satisfaction.
  • Drive meaningful improvements that directly impact our success and reputation.

How to Apply

Ready to take the next step in your career? Here’s how to apply:

  • Submit your resume and a cover letter highlighting your experience and qualifications.
  • Include references that speak to your leadership and problem-solving skills.
  • Applications are reviewed on a rolling basis—apply today to join our team!
Apply Now

Be the Leader Who Drives Excellence

At Heritage Pools LLC, we’re looking for a leader who thrives on solving challenges, empowering teams, and delivering exceptional results. If you’re ready to take the next step in your career and join a company where your leadership makes a difference, we’d love to hear from you.

Let’s build something extraordinary—together.

Apply Now
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