Thaddeus Kasubinski

My Dream Pool Come True

My dream pool is WAAAY better than I could have imagined! David was the designer, and he designed the most beautiful pool and surrounding area…it’s like a private oasis! Nino was the project manager, and he not only communicated with me and gave me his cell, but responded quickly to any question I had. He was friendly and very detail oriented He was very involved in every aspect of the build, and takes great pride in high quality work. Mackenzie is our coordinator and I think we’ll be friends for life. She walked me through each step from permitting to pool school, and never got tired of my questions. She even helped me find the cutest pool floats! The whole process was clearly explained, timeline was followed very closely(weather only affected slightly), communication throughout was excellent, and every person who came to work at our home was respectful and hardworking. I have had the most amazing experience with Heritage Pools! Highly recommend.

Personal Attention Every Step of the Way

I had such a great experience with Heritage that I’ve told them they can share my contact info if you want details. In a world of big business where customer service and personal attention can feel non- existent, this locally owned business shines. I approached my pool selection as if I was bidding a construction job at work in two phases based first on quality of design and then, after narrowing the list, I looked at price. Heritage was in the top two in both design and price assessments. I ultimately went with Heritage because from the first interaction the designer, David, was responsive, listened, and kept his word on every detail. Mackenzie kept me informed along the way and was flexible with my crazy schedule. Nino executed the construction flawlessly and responded immediately to fix the one small issue I had with a sidewalk the same week. Again, so responsive. And now their service team is just as customer centered. Andrew, Cody, and, most recently, Wendell have answered questions, taught me, and been friendly and always helpful. I used names intentionally - how many companies do you know that communicate and respond so well that you know them all by name. I am a person that notices detail and insists that things be done well. I can’t say enough nice things and love my perfect for me pool and hot tub. If you have questions I can help with just ask one of the folks I’ve mentioned in this review to connect us.

Great Communication, Start to Finish​

UPDATE 2025: As we stated in our initial review, Communication was key when we decided to enter into our pool build contract with Heritage. Over the past few weeks (a year after installation) we have had a series of mechanical/electrical issues (to no fault of Heritage) to which we would like to recognize Keith Smith, Jeremy Bregger, Bryan Demarest and Mackenzie Keohane for once again fulfilling the commitment to GREAT Communication. Thank you all for getting us through. 

2024: Our relationship with Heritage Pools began during the Pandemic when we were seeking a Pool Builder to help us at our new construction future home. Our call to Heritage was answered by a "live" person. This was very surprising at the time and certainly played a big part in our decision. From there we were placed in the Design hands of David Friedland. As this was our third pool build we knew we needed a talented professional. David proved to be well-versed in all aspects. In addition to being patient and attentive. Once we took possession of our new home in 2024, we began our relationship with the next members of the build team, Mackenzie Keohane (administration)and Fred Goss (project manager). This is the point at which the heavy-equipment crews come in and dig the big, ugly hole in your nice new yard. Scarey and nerve-wracking. Our fears were handled timely and conscientiously by both, Mackenzie and Fred. All the way through the build process our calls and emails were handled timely. Never was there a time when we could not reach someone. Communication is so important when you make an investment like this. We are grateful they answered the call. Upon completion of our pool build we entered into a maintenance agreement in order to be certain we understood the undertakings of what was needed for this particular pool build. This is when we were introduced to Jamie Carr and our Tech, Tommy Greene. Tommy is thorough, dedicated and timely in his service. Overall, this is a Winning Team we would be happy to recommend.

On Time, On Budget, and Exceptional​

The whole team at Heritage was amazing to work with! They communicated very clearly throughout the process. They were on time and on budget and providing exceptional service along the way. And the end result is beautiful!

Grateful for a Flawless Experiences

Heritage Pools did an exceptional job with the design and construction of my pool! I want to express my gratitude to Mackenzie K. for ensuring that the project was completed on time and ran smoothly throughout.